Delete your account

Option 1: delete in the app (fastest)

1. Open Solomigo and go to the Profile tab.
2. Tap the settings icon in the top corner.
3. Scroll to Delete account.
4. Confirm. Deletion starts immediately.

Option 2: email us

If you have lost access to the app or your sign-in method, email hello@solomigo.com from the address on your account with the subject “Delete my Solomigo account”. We will verify that the request is genuinely yours before deleting anything, then confirm by email once it is done.

What gets deleted

• Your profile: name, photos, bio, prompts, interests and languages
• Your date of birth and gender
• Your verification selfie and any selfie-booth photo
• Plans you created, and your membership of plans you joined
• Your ratings, vouches and travel bucket list
• Your location history and check-in records
• Your push notification token and device identifiers

What we keep, and why

• Messages you sent to other people remain visible to those participants, attributed to a removed member, so their conversation history stays readable.
• Moderation records — if your account was reported, restricted or removed for a safety violation, we keep a minimal record for up to 24 months so that removed accounts cannot immediately return.
• Purchase and tax records are kept for as long as financial law requires. These are held by Apple and Google as well as us.
• Aggregated, anonymised statistics that can no longer identify you.

How long it takes

Your profile disappears from the app immediately. Full deletion from our systems and backups completes within 30 days.

Cancel your subscription separately

Deleting your Solomigo account does not cancel an auto-renewing membership, because billing is handled by the app stores. Cancel it first:

• iPhone / iPad: Settings → your name → Subscriptions → Solomigo → Cancel Subscription
• Android:Play Store → profile icon → Payments & subscriptions → Subscriptions → Solomigo → Cancel

For more detail on retention and your rights, see our Privacy Policy.